Ordering

To make a purchase, (i) sign into your My Pet Carnivore (MPC) account or create an MPC Account if you do not have one (this step can be skipped if shopping as a “guest”; (ii) begin adding items desired to be purchased into the virtual shopping cart; (iii) go to checkout and provide your billing and shipping information; and (iv) confirm the details of what you are purchasing and that you have read and accept these Terms of Sale and any applicable end user license agreement and click the “Place Order” button to complete the order. You will then receive a purchase confirmation email from us. To cancel your order at any time prior to completion of the order, call the MPC Office at (317) 694-4749 or email the office at orders@mypetcarnivore.com.

Delivery

MPC happily delivers any and all products available on the MPC website according to the delivery method chosen. If you chose to meet us on one of our routes, MPC will wait for no more than 5 minutes at each location before leaving for the next delivery. Missed pickups are covered below. MPC makes every effort to arrive at each location as scheduled. However, last-minute delays may be caused by traffic, construction, weather, or mechanical difficulties. When delays arise, MPC will make efforts to contact those along the route to apprise all purchasers of the change in schedule.

Shipping

Orders can be shipped so long as the purchaser is willing to cover the cost of shipping. Currently, MPC ships Monday-Friday each week.  Deliveries will be sent via FedEx. Before finalizing an order, the purchaser will be provided with a quote for the cost of both the products requested as well as that of the shipping charge. All MPC food is shipped frozen, but there is no guarantee as to how frozen the products will be upon arrival. All efforts will be made to keep products as cold as possible, and purchasers may be assured that if there is some thawing that takes place, refreezing the products will not affect the quality.

Payment & Taxes

Payments for products purchased on the MPC website must be made by major credit card. Sales taxes for purchases will be charged according to state, county, and local laws and code.

Returns

Due to the perishable nature of our products we do not accept returns. Please contact us with any questions.

Packing / Delivery Mistakes

Customers are required to alert us within 72 hours of receipt of delivery regarding any missing or mis-packed items to receive a credit or replacement item.